Hotel review

Very nice view of the Outer Alster from the rooms on the lake side. The service staff is outstanding! Very customer oriented and friendly!

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Nice hotel on the water in the heart of Hamburg. The hotel is neat, clean, well maintained, quite large rooms. The hotel also has a number of private parking spaces. There are also parking spaces in the street behind the hotel. Within walking distance of the center.

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Perfect location, great ambience, very friendly service, breakfast fresh and delicious. Our room was spacious with a beautiful view of the Outer Alster, the bathroom was clean and adequate for one night and 2 people. We'd love to come back.

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We stayed in Hamburg for two nights and were looking for a hotel near the main station. The hotel was a great decision. The reception was very warm, the room was clean, attractively furnished. The bed was very comfortable, woke up with no back pain. The breakfast was good, something for every taste. The ladies and gentlemen of the breakfast crew were very friendly and attentive. We had a packed lunch with our arrangement, which we took advantage of on the day of departure, it was put together very lovingly. Sandwich, fruit and something for those with a sweet tooth, great. Now briefly to the location of the hotel, super short distances to the bus, you don't need a car. Unfortunately the restaurant was closed, but we found a great replacement. A little tip, 5 minutes walk from the hotel to the Frau Möller pub. Good food, good prices and really quaint. Finally, our conclusion, we would love to come back. One thing about the employees, they keep doing it, with joy in their job, so the guest feels comfortable.

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After four weeks in various "stylish" hotels in Hamburg that stank of plastic, I wanted to look for something classic with class. I'm glad I ended up at Bellevue. Both the ambience and the location are excellent. The breakfast staff is extremely courteous, the buffet damn delicious. If my professional path leads me back to Hamburg, the Bellevue is my first choice!

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Very nicely furnished rooms. Big and cozy. Good beds. Breakfast was delicious and really had everything you could want for breakfast. Young and attentive staff. Hotel offers good wifi free of charge. Underground parking available. Hotel and entrance to garage was difficult to find in the dark. Also due to the many construction sites on site. We can definitely recommend the hotel.

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The location of the hotel is unbeatable. Directly St Georg with a view of the Alster. The rooms and stairwell have something of an old school UK inn feel to them. Comfortable, rustic, crunchy floorboards. The breakfast is plentiful (and until 12h on weekends) and the staff is very friendly. The cleanliness could be polished a bit, but the room prices are economical and with luck you can also get one of the parking spaces in front of the house (for a fee( Ideal for shopping 🛍️ and strolling over the weekend. I'll be back, I'm a repeat offender 😃

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A very basic hotel. bed, television, bathroom (with a very small shower), there isn't even a fridge. The room was very dark, and you couldn't find a bottle of water in the room. Room service (cleaning only on request). Breakfast ok.

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Great hotel, nice and courteous staff. Rooms great, breakfast excellent.

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Nice view over the Alster. 👍 The hotel is beautifully situated. It is very easy to reach by public transport and is ideal for a trip to the beautiful Hanseatic city. The staff is very nice and accommodating. The hotel is well maintained and very clean. The breakfast buffet is rich and inviting. The furnishing of the room is a bit old. But still totally OK.

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Top hotel

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Nice breakfast, staff always nice, friendly and helpful. A simple connection to the main train station can also be used by those who like to walk.

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Not as good as I expected. If you don’t like rock hard beds pick another hotel. Slept very bad and had an aching back for 4 days.

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We felt very comfortable and the dogs were very welcome!

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Very nice service. Exceptional ambience. Slight deficits in the room, but they were processed after consultation. Even forgotten utensils were easily sent. Recommended without reservation.

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A hotel in a super location. Rooms are big enough and comfortably furnished, even if they are a bit old. The breakfast buffet is wonderful and leaves nothing to be desired. The staff at breakfast and at reception were always friendly and courteous. Definitely a recommendation.

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Very nice hotel and great service

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The room was very spacious and clean. The staff was super friendly and accommodating. Breakfast very tasty.

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Everything was great, only the rooms are a bit old

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Hotel has a good central location, fast connections to the city. Hotel itself is ok, some of the rooms are in need of renovation. Parking and underground parking terrible. Underground car park dangerous for larger cars because very narrow. No signs of anyone driving out or in, let alone whether the underground car park is already full. Very friendly reception, breakfast is standard, nothing from the region. Breakfast service could be more service oriented.

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We were familiar with the history of the hotel and were therefore particularly excited... and we were not disappointed. Yes, the hotel is getting old and there are little things that definitely need to be done. But it's little things. The charm of the hotel is unique! We stayed in the old part on the upper floors with a view of the Alster. The room was surprisingly large, well maintained, cozy and clean. The reception was very friendly and left no questions or wishes unfulfilled. A heating problem was circumvented ingeniously late in the evening and completely solved the next day. The breakfast and the breakfast room are very nice, varied and all supported by very friendly staff. Conclusion: anytime again in this hotel!

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I cannot recommend the hotel and I can only agree with the assessment of the previous speaker "Sara B" (4 months ago). The breakfast was under all guns (no rolls, no jam, scrambled eggs, no toast, etc.). People who still want to book (only without breakfast). Many other reviews here are fake. We will not book this hotel again either.

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The hotel has a very good location, the rooms are clean and big enough, it is very quiet and the breakfast offers everything you need to start the day, and the staff is very friendly. All in all a great three star hotel

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I had asked for 2 double rooms with a connecting door...we were offered the AlsterSuite. What can I say, it was very spacious with a view of the Alster. Window to sit in🤩. We enjoyed it very much. We celebrated 2 birthdays here and were spoiled on both days. Every one of the staff was very friendly and accommodating. Unfortunately, my grandson got sick and slept a lot. We enjoyed the large living room in the suite all the more. No question, we'll be back. In the low-cold time for 😂

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Great location. Everything can be easily reached on foot or by public transport. Car can stop. Breakfast is excellent. Breakfast times are finally suitable for late risers. The rooms are clean and tidy. Fee for underground parking space very expensive and cramped. Room is more like a washroom. staff very friendly. Too bad the restaurant was closed. But all culinary wishes come true one street down...

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Wouldn't stay here again. Breakfast staff are nice. The reception staff aren't particularly friendly. They never greeted you when coming or going just got on with what they were doing. When we asked to change our room which was horrible we were asked why we wanted to change it. I think we had one of the worst bathrooms I have ever been in. We are currently staying in another hotel which is super nice. None of us would day in a relaxa hotel again. change it.

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The rooms are very small and take some getting used to. To the inner courtyard it was ok in terms of volume. The rooms facing the street were very noisy. The breakfast is super good.

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Nice big rooms, clean, quiet and central in Hamburg.

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Welcoming and friendly staff. Hotel well located on the banks of the Alster and perfect for families. Possibility of parking on site and possibility of bringing your dog(s). For those with allergies, watch out for dust mites in the bedroom carpets. Very reasonable price given the location. Very popular breakfast buffet.

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Very nice place. Delicious breakfast buffet. Pleasant ambience.

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Very well located hotel right on the Alster. The hotel is certainly getting old, but it still has a very pleasant charm. Our double room was clean, quiet and rather large (fourth floor of the main building, facing the inner courtyard). You only have to go around the corner and you can stroll comfortably through the long row. Bus connection available. I think parking for 12 euros/day is reasonable. You can even have breakfast until 12 o'clock, really great for late risers. Alternatively, you can find something in various breakfast cafes around the corner. The ladies at the front desk were always nice and tried very hard. I think the value for money for this hotel is great and nicer than some 0815 chain, even if here and there a step is crooked... so the relexa has its own charm.

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The service was excellent and the staff was friendly across the board! We didn't explicitly mention that we were traveling with a baby (we only had the child in the booking) and a cot was already made up on arrival with a cute teddy inside (hygienically packed). It was my father's birthday on the day of departure and we hadn't explicitly mentioned that either. A breakfast table was decorated on the occasion of his birthday, we got a sweet birthday cake and sparkling wine. Incredibly attentive and really very friendly staff!

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We had been given a voucher for an arrangement in a premium double room. When we arrived we were greeted warmly. The lady at the front desk told us that we had a nice room with a view of the Alster. When we got into the room everything was fine. Until we opened the window, it was pretty noisy. Too noisy for us as we always sleep with the windows open. So we went to the front desk and asked Whether you can do something? We got another room which was a category below. The room was very nice and very quiet. But unfortunately there were still hairs from the previous guest everywhere on the carpet. After we said this at the reception, the employee apologized and the room was cleaned immediately. Great service, thanks again. The breakfast was rich, except for yesterday morning when the worm was in it. We came for breakfast shortly before 8 but unfortunately there were no rolls left. When asked, we were told they had been ordered. We waited for the rolls for almost half an hour. I know that's complaining on a high level, but it has to be said. It was very good that we could park our car in the hotel's underground car park the whole time. All in all a nice hotel which we would be happy to recommend. Keep it up.

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Hotel in a very nice location right on the Alster and very central. Had a nice, modern, clean single room. The staff was super friendly and helpful. The breakfast was good, the look could have been improved a bit, but it was sufficient! For a city trip, I would definitely recommend it

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Great hotel in a great location on the Alster 🥰 I'll be back.

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Nice staff, but unfortunately our room was not clean. In 4 nights our room wasn't even cleaned let alone toilet paper refilled, we had to do that ourselves. The breakfast was not the best, but sufficient. Unfortunately I cannot recommend this hotel.

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First of all...we love Hamburg and this year my husband and I wanted to stay overnight for the first time, which was not possible otherwise because I had a small, old cat who recently passed away. Now we finally wanted to spend a night in Hamburg, on our wedding day, I had seen pictures, under the reviews etc. and then we wanted to treat ourselves to a premium room... and it was a disappointment... we came to the 4th Floor, room 44, opened the door and the first thing we felt was a musty, old, funny smell, ugh, first open the window... Room with a slope towards the window, fortunately I'm small and my husband only 175 cm big, that's the height, at the window, maybe 185cm high and I could hardly look out...I then sat on the sofa and then I could also look out at the Alster...the description said something about maritime flair, hmmm, I didn't find anything and the sloping roof room wasn't a premium room either...bathroom was nice and a bit newer...it's a shame how you get deceived by pictures, welcome to reality...breakfast was good and there was a good selection, but the Buns don't come from a baker, they are pre-baked rolls and Not the best either, you can't have everything, the mini pancakes were delicious and the bacon, my husband said... it's a shame that the hotel doesn't have a restaurant for the evenings, but you'll be rewarded at the "Seehaus" opposite it was very delicious, sushi and many other delicious things are there... that compensated us a bit. When paying, the guests were asked in front of us whether everything was ok...we weren't asked, which is a pity...another piece of information for the director, who answers some of them, in room 44 the table lamp on the window side is slightly defective, it crackled in the switch, so I pulled the plug. We will not book a room there again...I don't know what kind of strange, musty room 44 is, our things also all smell like the strange smell...really a shame about the money...disappointed greetings to him Director...Martina Jiinger

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"I finally redeemed my birthday voucher, musical + overnight stay and decided on this hotel. The location is super central on the Outer Alster Lake. I also happened to get the room that I had seen on the homepage and had wanted. Sweet little room, unfortunately the beautiful wallpaper is already a bit worn, large tear on the wall and it is rolling up in the corner! The shower stall is very narrow due to the tap on the right and the soap dispenser on the left which you keep bumping into. I would have liked a small fridge with drinks in the room and a hygiene set in the bathroom! Towels, hair dryer, TV available... Great! Breakfast buffet very large selection, unfortunately at 9 o'clock no grain rolls left! Staff very nice and friendly! Unfortunately I only had 1 night, but I'd love to come back! 😃

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This hotel is simply ideal for visitors to Hamburg. Very close (3 minutes) to bus connections to the train station and all other special features such as Miniature Wonderland or Landungsbrücken. The rooms are clean and attractive, the staff extremely courteous, helpful and totally personable and friendly. I can only recommend the hotel and if Hamburg is coming up again, then the hotel ONLY there. Thanks for the nice, patient care! ;-))))

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The room was very nice, the breakfast was excellent, but unfortunately there was no bar or restaurant! But you can take drinks from the fridge

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We were there for three days. The hotel is very well located. From there you can quickly go in all directions by public transport. The Alster right in front of the door. The staff always friendly and helpful. We'd love to come back.

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Have stayed at this hotel before and can only report positive things. Nice rooms. Great breakfast. Super nice and helpful staff.

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Very nice older house in a very good location directly on the Outer Alster. Bus station about 3 minutes walk then you are after 2 stops at the main station. Very good price-performance ratio. There are always good offers. Rich breakfast buffet. Rooms very clean and well maintained. Very friendly staff. Right in the hip district of St.Georg (Lange Reihe) with lots of great bars and cafes. I stayed at the Relexa Bellevue for the second time and if I come back to HH then I will only stay there again.

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Finally back in Hamburg and with a view of the Outer Alster.

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Nice hotel, with very courteous and friendly staff 👍🏼 a rich breakfast buffet and about 10 minutes' walk from Hamburg main station

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The Relexa Hotel Bellevue is a very tasteful, extremely conveniently located hotel on the Outer Alster with very friendly staff. From here you can go for a wonderful walk along the Alster in the countryside or even reach Hamburg Mitte on foot. It is only a 10-minute walk to the main train station. The breakfast buffet is very good. We'd love to come back anytime.

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Everything was very nice and good. All of the staff were very friendly

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Very nice hotel in the middle of the city. Very big room. I'd love to come back.

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With the best 3 star hotel I know. The room we had wasn't too big, but everything was there, with a view of the Outer Alster. We even had a walk in closet. The room (number 31) faced the street so it was noisy, but when the windows were on it was very quiet. The whole house was very, very clean and I really liked that. The breakfast was really great, it was always refilled if something was missing. The rolls were not baked goods, so great. There was a great variety of teas and coffees. There were many guests with children in the house. We accepted the offer with the city tour and the harbor tour, it was great.

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We had two small but fine single rooms. the location of the hotel is very good. Everything is very easy to reach by bus and train. The breakfast buffet was also great, as was the entire staff. I find the cleaning of the rooms particularly praiseworthy only carried out upon request. I never have the room cleaned for two or three nights. This certainly explains part of the very good price-performance ratio.

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The room was very small and the receptionist was very disrespectful to me and my acquaintance. Such behavior is not acceptable at all, if you have private problems you should stay at home and not take your private problems to work and let the guests out about it impudently. Never again

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I give it 3 stars and that's only because of the nice staff. The "premium room" was right next to a very easy expressway, rotten bathtub and shower, broken cosmetic bin, dirt on the floor, much too warm in the room, so the baby couldn't fall asleep, very noisy, the elevator for three people very narrow, only a narrow buggy or stroller fits in. We were there for the first and last time

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Clean hotel, a small hotel, but very nice staff were enthusiastic will come back directly on the Alster, great starting point had a direct view of the water, super nice

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The rooms are unfortunately very small and not air-conditioned and therefore very warm and stuffy. Due to the location on a busy street, the noise level is quite high when the window is open. However, you are within walking distance to the HBF, the Alster and the city center. Absolutely suitable for a short stay. For longer stays I would rather look for another hotel. The staff is very friendly and helpful.

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Location is great but room need a little bit of upgrade with ac during summertime and new furnitures. Outside of the hotel looks a little bit rundown. Staff was helpful.

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Some reviews and our stay in this hotel prove once again that every impression is subjective. We were greeted by a very friendly staff and our expectations were well exceeded. That's why I'm happy to award 5 points, because the existing price/performance ratio is absolutely in balance. If you need more, you just have to check in at a higher-class hotel. We had booked 2 single rooms in the St. Georg annex, although this wasn't felt to be an annex at all. Of course it was clear that not every room had a perfect view of the Alster. Our rooms were clean, stylish and had everything needed for a short break. The mostly very young staff is absolutely friendly, helpful and competent. I would particularly like to emphasize the patience of the team, which took care of every "unusual condition" of the guests with great commitment. Even as a paying guest you should take into account that people treat each other there and that a bit of consideration and patience never hurt anyone. In any case, we go home satisfied and if our way leads back to Hamburg, then this hotel is the first choice.

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A nice hotel with friendly staff. Whether with the booking and also in between before arrival was helped and reminded again. As soon as we checked in, we were greeted in a friendly manner and everything was explained. The entrance is friendly. We had the annexe. Everything you needed was there. Yes there are a few points maybe just a new coat of paint. But you can cope with that and you can understand it for the corona period. But we warn there to sleep and not to look for small amounts and during the day we warn on the go. Breakfast was rich and there was something for everyone. The staff often went through and looked to see if anything was missing. If anything was missing, they filled it in quickly. Always smiling and friendly. Price performance was great we would love to come back.

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Insanity. Anytime gladly again. fantastic.

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The great clean comfort room surprised us with a large bathroom. The staff was courteous and friendly. At the breakfast buffet we could choose between sweet and savory delicacies. However, if you wanted to air the room in the evening/at night, it was too loud outside to be able to sleep peacefully. Also the old building room was generally very badly soundproofed.

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Great location on the Outer Alster. The HafenCity is 15 minutes away by bus.

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My original room was in the unrenovated part of the hotel. It would have been ok but it was clearly not cleaned prior to my arrival. When the shower drain didn't work either, I was given another room. It was clearly smaller, but in the renovated part of the hotel it was clean and well maintained. The location is great, the staff was very friendly.

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Great hotel in a central location in Hamburg. Close to the bus stop and only 2 stops from the train station. The rooms are modern, clean and the service is great. Limited parking is available on site, but takes some skill getting in and out of the parking garage if you have a big car.

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"THE WINDOW TO THE COURTYARD" : Hitchcock-(Travel)-Circus with horror guarantee! Our stay with you was booked by "Travelcircus" as part of a package for the Harry Potter Theater in Hamburg. The location is great, the pictures on the internet were appealing and they officially advertise "3-star superior". As part of the package (974 €, 2 people), "TRAVELCIRCUS" had well over 600 € available for booking accommodation with them (200 € per night). A 12qm² room was offered as a double room in "Haus Hohenfelde" outside of her house with a direct view of a dark inner courtyard which is used exclusively as a parking lot. To top it off, the mediocre view from the window was blocked by a massive fire escape. Access to the room in the stairwell has the flair of a 1950s industrial building. The directly accessible fire escape is probably necessary for safety reasons as an emergency exit through the window (!!!). Pulse and tension increase... Me and my daughter found this very uncomfortable and left the room immediately. 3-star superior looks completely different! After neither she nor TRAVELCIRCUS were willing to recognize this as a defect (room size, surroundings, "view", value for money), we immediately left the hotel and booked another accommodation for another €650. Basically, "TRAVELCIRCUS" is the culprit here, and probably books their "budget/low-price/entrepreneurship" model. However, they go along with this and believe that the "evicted guest" is playing along silently. Together they move hereby probably in the context of a usury business. The DEHOGA (German Hotel and Restaurant Association) would probably see it similarly. A legal clarification of the facts currently seems unavoidable but is also an integral part of the TRAVELCIRCUS business model. Their "customer service" makes the pulse rise again enormously. I think that as a hotel you should seriously consider whether you want to continue using such "business models" to acquire customers. The fact that they offer such rooms cheaply is ok, but they should take into account that "Travelcircus" operates profit maximization on the edge of §138, paragraph 2 BGB and the guest is aware of the "significant imbalance of the offer". This "ambiance" would not be conveyable with transparent pricing! When walking from the hotel entrance to "Haus Hohenfelde" (3rd floor), just imagine that you pay €200 per night for this room and just want to spend a nice time in Hamburg with your little daughter . Enjoy the walk through the stairwell and the view of the fire escape. Would you offer these rooms to your family and friends? Think about it. I have no doubts that, as a traditional hotel, they only want to offer their guests the best out of conviction. The location is great and we found your staff in the foyer to be very nice and charming, even if the problem could not be solved on site. These problems must be solved in other ways. Don't sell your good reputation to these business models. RESPONSE TO YOUR OPINION (review unchanged): a) "Clarissa du Bois" from TRAVELCIRCUS confirmed to me that your hotel is NOT certified by DEHOGA. b) TRAVELCIRCUS had more than 650€ available to book 3 nights in your house (ie more than 200€/night). c) We did not measure the room. Next to the bed was 1m space and in front of it about 1.5m with the desk. Sanitary area is not included. We didn't move on in vain. If you rent a car online for €200/day, you have certain expectations. If you then get a POLO, then as a customer you are entitled to complain. If the landlord doesn't want to understand where the problem is and reduces himself to "that it's a car and drives" then something is wrong.

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Right on the lake at the end of the Saint Georgi district, a 12 min walk from Hamburg Central Station, this little gem of a hotel has all you could want in a stay in Hamburg. They welcomed me and my small dog with comfortable details that were very kind.

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Stayed in room 88 for one night, I arrived around 13:00 I didnt want to check-in early or anything I juat asked if I can finish the paper work Rc filling out, providing Id's.....etc. so I dont have to worry about it later (travelling with two kids is not easy) The lady was soooo unhelpful and told me plainly NO!! We dont need anything, so I asked not even an ID??🤔 The reply was no so i said that i could be a criminal...she didnt reply. The late shift staff were more than helpful and very kind (Thank you late shift u realy made my day)❤

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We stayed here for 2 nights for CSD 2022 and couldn't have gotten any better in terms of value for money. The room was modern, spacious and quiet at the back. Everything made an upscale impression and the staff was very friendly. We will definitely come back here and the location is very good for activities. Deserved 5 stars ⭐️ ⭐️⭐️⭐️⭐️

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The hotel is showing its age and the rooms can be quite warm without air conditioning in the summer. But the rooms are very lovingly designed, the staff is very nice and helpful and the breakfast is also very good!

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Everything is great from A to Z. Service staff very courteous and helpful. Rooms very clean and modern furnished. A wide range of breakfast options. WiFi available. Nice terrace to end the evening. Running back and forth for information to order new ones was annoying, but that's complaining at a high level. There is a point deduction for the non-existent parking facilities. You'll have to come up with something again

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We are always happy to be at the Relexa. If possible, all wishes will be taken into account.

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Guys, hands off! Don't let the reviews fool you! Because I was very disappointed. I can't understand the good reviews at all. The room was not clean, it was very noisy, no air conditioning, everything was empty at breakfast. On request, a pre-baked roll was placed. We left immediately and had an excellent breakfast at "Frau Möller" around the corner. The service was ok but far from helpful. Not 3 1/2 stars in my eyes. I will not set foot in this hotel again. I wish I could give zero stars, but as you know, that's not possible

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The location on the Outer Alster is very good. Bus stop two minutes away. Central station can be reached on foot in 10 minutes. Great breakfast. Friendly staff. Unfortunately very loud. The rooms are probably poorly insulated. The inner courtyard serves as a place for very loud conversations until well after midnight.

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Breakfast is a little expensive but very good. There are restaurants and cafes right in the back street.

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Very good and large room with a perfect location at a reasonable price 👍👍👍 Can only recommend it!

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Very central area. About 10 minutes walk from the main train station. Nice view of part of the Alster. The hotel was very clean with a nice bathroom. We didn't try breakfast because at €18 per person it was too expensive for our purposes. Our room had a nice high ceiling, a four poster bed and a TV, with the addition of a safe and mini fridge. I can definitely recommend the hotel.

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Our room, 14, faced the main street. The volume was bearable with the windows closed. The room is very very old and not renovated. The windows very dirty, also from the inside. The bathroom has been renovated, unfortunately only with a tub and no additional handle that would make getting in and out safer. The breakfast is okay, but there were probably only rolls from the day before?! Reception and farewell has room for improvement. Like everything else I have above. For 2 nights it is reasonable.

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Great location. room ok Beds were a bit uncomfortable and relatively small. Parking available. But the car shouldn't be too big because the driveways are very narrow. Parking costs 12€ per night. I find it a bit expensive.

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A great hotel with very loving and nice, helpful employees

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Especially a big compliment to the service staff. It was always there with a smile on its face. The view from the roof terrace of the hotel. with a glass of Prosecco in hand and the overwhelming view over Hamburg. Thank you for the great information that the nice lady of the house gave me. I would particularly like to mention the excellent breakfast buffet. It left nothing to be desired. All desired coffee varieties were personally brought to the table. A beautiful house,. I can only recommend it and would love to come back.

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A very pleasant accommodation option in Hamburg. Nice experience.

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Reception friendly, competent and confident, room clean, breakfast tidy and something for everyone. Very attentive: extra bed for the 7-year-old son including a box of colored pencils with an integrated sharpener.

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A nice and simple hotel with a view over the lake.

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Great area in Hamburg..

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Excellent service, quiet hotel, very sober.

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The room was quite warm. Ventilation was not possible through the street in front of the window. Otherwise everything was just fine. Without corners and edges.

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We were just on a short vacation here, had a wonderful room, delicious breakfast and the staff was very courteous. The hotel is centrally located and can be easily reached by public transport, we even got a parking space in the courtyard... again anytime ;)

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