Hotel review
Did you enjoy your stay? Where can we improve?
You - our guests - are very important to us. We take your opinion, impressions and recommendations very seriously. We would like you to feel at home at our hotel. Therefore, we welcome any feedback, suggestions or recommendation from you.
Please let us know your opinion; whether online via various travel or booking sites, at the reception desk in the relexa hotel or by completing a small guest questionnaire, which you can find in our hotel room.
We would like to make good things even better for you and improve on what is not good enough yet.
With your impressions and feedback we can always improve ourselves and make your stay with us even more enjoyable. Be very open – criticism is just as important as your praise. Both help us to meet your needs and expectations better and maintain our high standards of service, and offer value and quality.
You can rely on honesty and appreciation
Authentic and honest reviews are very important to us. Review sites such HolidayCheck are very conscientious in controlling all guest reviews. Neither self-written reviews with flattering comments nor slanderous reviews from the competition have any opportunity here. This is especially important to us because your real opinion matters - even if not everything went according to how you were used to it before.
We very much appreciate your feedback, suggestions and your effort. For that reason, we not just read all our reviews thoroughly, but also comment and evaluate them internally. Your praise as well as criticism is given to our relexa teams to ensure we have the opportunity to improve our service.
Please read our reviews or comment on your stay at the relexa hotels
Click here to go to relexa hotel reviews
Das schätzen unsere Gäste an uns
What our guests have said
Very nice hotel with a wonderful view
Maria T. (04.10.2018)The hotel's response
We are pleased that you enjoyed your stay with us and are looking forward seeing you again.
Best regards, Franziska Noeckel / Review Manager
Great Customer care
Boriana S. I. (23.09.2018)The hotel's response
We are pleased that you enjoyed your stay with us and are looking forward seeing you again.
Best regards, Franziska Noeckel / Review Manager
Excellent
Yvonne R. (11.09.2018)The hotel's response
We are pleased that you enjoyed your stay with us and are looking forward seeing you again.
Best regards, Franziska Noeckel / Review Manager
Nice hotel with a wonderful view over the Alster
Maria T. (14.08.2018)The hotel's response
many thanks for your feedback.
We are pleased that you enjoyed your stay with us and are looking forward seeing you again.
Best regards, Franziska Noeckel / Review Manager
It was okay
Jellis (13.08.2018)The hotel's response
We are pleased that you enjoyed your stay with us and are looking forward seeing you again.
Best regards, Franziska Noeckel / Review Manager
Good
Azad P. (30.07.2018)The hotel's response
We are pleased that you enjoyed your stay with us and are looking forward seeing you again.
Best regards, Franziska Noeckel / Review Manager
Good
Mc (24.07.2018)The hotel's response
many thanks for your feedback.
We are pleased that you enjoyed your stay with us and are looking forward seeing you again.
Best regards, Franziska Noeckel / Review Manager
Very nice
David (18.07.2018)The hotel's response
We are pleased that you enjoyed your stay with us and are looking forward seeing you again.
Best regards, Franziska Noeckel / Review Manager
Weekend stay
Andreas M. H. (16.07.2018)The hotel's response
We are really sorry that you did not enjoyed your stay with us.
In our opinion the cleanliness of our rooms can not be appraised by four spiders.
Our hotel is located next to the alster lake. In direct proximity of water the increased occurance of insects and spiders is just naturally.
Of course we do our best to avoid them in the rooms but we can not do anything about some few, hiding behind the cupboard perhaps.
Best regards, Franziska Noeckel / Review Manager
Nice and comfort
Anette D. (15.07.2018)The hotel's response
many thanks for your feedback.
We are pleased that you and your family enjoyed the stay with us and are looking forward seeing you again.
Best regards, Franziska Noeckel / Review Manager
Good location and very nice room
Lorena (09.07.2018)The hotel's response
We are pleased that you enjoyed your stay with us and are looking forward seeing you again.
Best regards, Franziska Noeckel / Review Manager
Great value - kind service
Lars J. (03.07.2018)The hotel's response
We are pleased that you enjoyed your stay with us and are looking forward seeing you again.
Best regards, Franziska Noeckel / Review Manager
Genuine, charming, good atmosphere, thanks to the old beautifull building and very nice staff.
Caroline (27.06.2018)The hotel's response
many thanks for your outstanding feedback.
We are pleased that you enjoyed your stay and we are really happy to be your place in Hamburg.
Looking forward seeing you again.
Best regards, Franziska Noeckel / Review Manager
Great value Hotel in Hamburg.
Shoukry S. (14.04.2018)The hotel's response
We are pleased that you enjoyed your stay with us again and are looking forward seeing you again soon.
Best regards, Franziska Noeckel / Review Manager
Very nice hotel in a very nice neighborhood
Tore H. (21.03.2018)The hotel's response
many thanks for your outstanding feedback.
We are pleased that you enjoyed your stay with us and are looking forward seeing you again.
Best regards, Franziska Noeckel / Review Manager
Friendly hotel overlooking the Alster Lake
Peter (10.03.2018)The hotel's response
many thanks for your feedback.
We are pleased that you enjoyed your stay with us and are looking forward seeing you again.
Best regards, Franziska Noeckel / Review Manager
Nice hotel location close to the center
Farooq J. (04.01.2018)The hotel's response
many thanks for your feedback.
We are pleased that you enjoyed your stay with us and are looking forward seeing you again.
Best regards, Franziska Noeckel / Review Manager
Week-end with Family at the lake
Pamela (06.12.2017)The hotel's response
thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Kind regards,
relexa hotel Bellevue Hamburg
Franziska Noeckel
Review Manager
Good and positive
Roar A. (06.11.2017)The hotel's response
many thanks for your feedback.
We are pleased that you enjoyed your stay with us and are looking forward seeing you again.
Best regards, Franziska Noeckel / Review Manager
Nice room at first
Jelle (13.10.2017)The hotel's response
many thanks for your feedback.
We are really sorry that our wifi was not working.
We assure you to check the wifi signal and solve the problem immediately.
Best regards, Franziska Noeckel / Review Manager
Very convenient, location top
Martin (11.10.2017)The hotel's response
We are pleased that you enjoyed your stay with us and are looking forward seeing you again.
Best regards, Franziska Noeckel / Review Manager
OK hotel, good location
Svend (19.09.2017)The hotel's response
many thanks for your feedback.
We are pleased that you enjoyed your stay with us and are looking forward seeing you again.
Best regards,
Franziska Noeckel / Review Manager
Excellent!
Sophia (15.09.2017)The hotel's response
many thanks for your feedback.
We are pleased that you enjoyed your stay with us and are looking forward seeing you again.
Best regards,
Franziska Noeckel / Review Manager
Wonderful hotel
John H. (29.08.2017)The hotel's response
many thanks for your feedback.
We are pleased that you enjoyed your stay with us and are looking forward seeing you again.
Best regards, Franziska Noeckel / Review Manager
Quiet, nice place, a little bit small
Federico S. V. (21.08.2017)The hotel's response
many thanks for your feedback.
We are pleased that you enjoyed your stay with us and are looking forward seeing you again.
Best regards, Franziska Noeckel / Review Manager
I would visit again
Dylan P. (16.08.2017)The hotel's response
many thanks for your feedback.
We are pleased that you and your family enjoyed your stay with us.
Please excuse the trouble with our housekeeping though using the 'do not disturb signs'.
This does not meet our standards and we will have internal discussions.
Looking forward seeing you again.
Best regards, Franziska Noeckel / Review Manager
Luxury at an affordable price
Jesper B. J. (10.08.2017)The hotel's response
many thanks for your outstanding feedback.
We are pleased that you enjoyed your stay with us so much and are looking forward seeing you again.
Best regards,
Franziska Noeckel
Review Manager
Great stay, lovely room.
Barbara H. (04.08.2017)The hotel's response
many thanks for your feedback.
We are pleased that you enjoyed your stay with us and are looking forward seeing you again.
Best regards,
Franziska Noeckel
Review Manager
Very relaxing
Ole S. (30.07.2017)The hotel's response
many thanks for your feedback.
We are pleased that you enjoyed your stay with us and are looking forward seeing you again.
Best regards,
Franziska Noeckel / Review Manager
Spacious rooms and well located
Marie C. D. (21.07.2017)The hotel's response
many thanks for your feedback.
We are pleased that you enjoyed your stay with us.
You felt the light was not sufficient in your room and bathroom.
We are sorry for that and are going to improve the lack of lightning.
Looking forward seeing you again.
Best regards, Franziska Noeckel / Review Manager
Expensive sleepover
Michael (03.07.2017)The hotel's response
many thanks for your feedback.
We are really sorry that your room was not prepared for four guests.
Certainly we set up the two extra beds immediately.
Please excuse the missing information concerning the parking fee. There are signs on the parking ground and in the garage though.
Looking forward seeing you again.
Best regards,
Franziska Noeckel
Review Manager
Front desk clerks
Kwangsup O. (15.06.2017)The hotel's response
many thanks for your feedback.
We are pleased that you enjoyed your stay with us and are looking forward seeing you again.
Best regards,
Franziska Noeckel
Review Manager
Very good service by staffs
Aki (01.06.2017)The hotel's response
many thanks for your feedback.
We are pleased that you and your family enjoyed your stay with us and are looking forward seeing you again.
Best regards, Franziska Noeckel / Review Manager
A nice home away from home
Marie D. (22.05.2017)The hotel's response
many thanks for your outstanding feedback.
We are really pleased that you and your family enjoyed your stay with us so much.
Looking forward seeing you again.
Best regards, Franziska Noeckel / Review Manager
Satisfactory
Jarl S. (09.04.2017)The hotel's response
many thanks for your feedback.
Your booking was quite short term so that there were no rooms with lakeview available anymore.
That is why you get a smaller standard room this time.
Your last stay in Dec 2016 was during low season.
Now you came to Hamburg during fair time which explains the different room rate.
We are looking forward seeing you again.
Best regards,
Franziska Noeckel / Review Manager
Good rooms and service for a good price
Shoukry S. (09.04.2017)The hotel's response
many thanks for your outstanding feedback.
We are pleased that you enjoyed your stay with us and are looking forward seeing you again.
Maybe next year in April as usual?
Best regards,
Franziska Noeckel / Review Manager
The hotel's response
many thanks for your feedback.
We are pleased that you enjoyed your stay with us and are looking forward seeing you again.
Best regards,
Franziska Noeckel / Review Manager
Very happy stay.
Beth (03.04.2017)The hotel's response
many thanks for your feedback.
We are pleased that you enjoyed your stay with us and are looking forward seeing you again.
Best regards,
Franziska Noeckel / Review Manager
Comfortable
Nesae S. (04.02.2017)The hotel's response
many thanks for your feedback.
We are pleased that you enjoyed your stay with us again.
Our general manager Mr Olaf Dierich is going to contact you directly as soon as possible.
Looking forward seeing you again.
Best regards,
Franziska Noeckel
Review Manager
Gem on the Alster
Michael E. (27.12.2016)The hotel's response
many thanks for your feedback.
We are pleased that you enjoyed your stay with us and are looking forward seeing you again.
Best regards,
Franziska Noeckel / Review Manager
Pleasent stay.
Henrik R. (07.12.2016)The hotel's response
many thanks for your outstanding feedback.
We are very pleased that you and your family enjoyed the stay with us.
Looking forward seeing you again.
Best regards and a happy christmas time for you and family,
Franziska Noeckel / Review Manager
good value for money!
Anne (06.12.2016)The hotel's response
many thanks for your feedback.
We are pleased that you enjoyed your stay with us and are looking forward seeing you again.
Best regards, Franziska Noeckel / Review Manager
Okay
Brodersen (05.12.2016)The hotel's response
many thanks for your feedback.
We are really sorry that you did not feel comfortable with your room.
The relexa hotel Bellevue also provides rooms with bigger beds and more spacious bathrooms.
Please book a premium room next time, instead of a comfort room. We also make a note in our system.
Looking forward seeing you again!
Best regards
Franziska Noeckel
Review Manager
Friendly staff and very clean hotel.
Dave K. (21.11.2016)The hotel's response
many thanks for your feedback.
We are pleased that you enjoyed your stay with us.
Especially we appreciate your kind words to Tim.
We will let him know.
Looking forward seeing you again.
Best regards,
Franziska Noeckel
Review Manager
Nice
Dennis M. (23.10.2016)The hotel's response
many thanks for your feedback.
We are pleased that you enjoyed your stay with us.
Please excuse the missing internet in your room!
We will check it immediately and solve the problem.
Also we will fix the problem with the hot water.
Hope to seeing you again at relexa hotel Bellevue.
Best regards,
Franziska Noeckel / Review Manager
Nice stay - like to come back :-)
Gbjerre (19.10.2016)The hotel's response
many thanks for your feedback.
We are pleased that you enjoyed your stay with us.
Please excuse the problem with the heating in your room.
Could you please describe the defect in detail and let us know your room number?
We would appreciate your mail to ol… and are looking forward seeing you again.
Best regards, Franziska Noeckel / Review Manager
Nice hotel - close to City centre
Pia &. R. (15.10.2016)The hotel's response
many thanks for your feedback.
We are pleased that you enjoyed your stay with us.
It is nice to hear that you liked our little birthday surprise.
Hope to see you again at relexa hotel Bellevue soon.
Best regards, Franziska Noeckel / Review Manager
ok
Ole J. A. (18.08.2016)The hotel's response
thank you for taking the time to share your feedback.
The terrace is on the back side from the hotel, near the parking places. Or which terrace do you mean?
We hope to welcome you back to our hotel and then, we will show you the terrace!
Sincerely
Olaf Dierich
General Manager
Disappointed to put onto the fourth floor and then to be told the lift didnt work
Ade (10.08.2016)The hotel's response
thank you for taking the time to share your feedback.
While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short.
If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
Sincerely
Olaf Dierich
General Manager
Good hotel for a family stay
Jostein (04.08.2016)The hotel's response
thank you for the great review of our hotel!
We are glad that you enjoyed your stay and we are very happy that you like the traditional style of our Hotel.
We hope we to see you again very soon.
Sincerely
Olaf Dierich
General Manager
Dejligt( lovely) Hotel
Thomas J. (31.07.2016)The hotel's response
thank you for the great review of our hotel!
Sometimes the wifi is a Problem, but we spoke with our provider and we hope it has become obsolete soon.
We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely
Olaf Dierich
General Manager
Lovely Hotel in decent location
Rich (10.07.2016)The hotel's response
thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
A special "thank you" for your praise to our Staff.
Sincerely
Olaf Dierich
General Manager
Served a purpose
Jacob H. (22.06.2016)Dr. Biologin
Anne H. B. S. (13.05.2016)The hotel's response
Thank you for the great review of our hotel!
I'm sorry for the problems with your earrings. We will check in again and if we found them, we will write you again.
We hope to see you again very soon.
Sincerely
Olaf Dierich
General Manager
Very pleasent stay *****
Michael W. (21.02.2016)Fine Hotel
Storgaard (05.02.2016)Charming
Sylvie (26.01.2016)The hotel's response
thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
We will think about Pizza on the Room Servcie Menu :-).
With best wishes from Hamburg
Olaf Dierich
General Manager
Lovely room in a nice quiet hotel
Peter D. (05.01.2016)The hotel's response
thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
With best regards
Olaf Dierich
General Manager
Very Nice hotel :)
Julie K. (08.12.2015)The hotel's response
thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely
Olaf Dierich
General Manager
Nice location
Lars B. (20.11.2015)Very nice hotel close to center
Michel W. (15.10.2015)The hotel's response
thank you for your great review of our hotel! We are glad that you enjoyed your stay in our Hotel.
Thank you also for the nice compliment to our employees.
With best regards
Olaf Dierich
General Manager
Very good standard for a fair price
Kirsten B. (30.09.2015)The hotel's response
thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely
Olaf Dierich
General Manager
Perfect stay at Relexa
M H. (18.08.2015)The hotel's response
thank you for the great review of our hotel!
We have an TV-Channel in English but not in all rooms. This will be changed next time.
We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely
Olaf Dierich
General Manager
Close to a lot of things
Palle H. (07.08.2015)The hotel's response
thank you for your review! We are glad that you enjoyed your stay and hope to see you again very soon.
With best wishes from Hamburg
Olaf Dierich
General Manager
Good
Eva-lena (06.08.2015)My weekend in Hamburg
Aldo (04.08.2015)The hotel's response
thank you for your review. I am glad that you enjoyed your stay.
Sorry about the problem with the Wi-fi. Sometimes it dosn´t work with foreign telephone numbers. But in a few days we change the system and it will work without an Login and we hope without problems.
Sincerely
Olaf Dierich
General Manager
Nice, but not enough for the price
Barbara W. (27.07.2015)We canceled
G (23.07.2015)The hotel's response
thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve.
We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short.
We're very sorry that you were not satisfied
Sincerely
Olaf Dierich
General Manager
Good =).
Martin P. (22.07.2015)The hotel's response
thank you for your great review of our hotel! We are glad that you enjoyed your stay. I thank you also for the nice compliment to our staff
Sincerely
Olaf Dierich
General Manager
Bellevue Review
S D. (22.07.2015)The hotel's response
thank you for the great review of our hotel!
Next time we will have a PC with printer for our guest.
We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely
Olaf Dierich
General Manager
Good location and kind staff
Peter L. (20.07.2015)The hotel's response
thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
With best wishes
Olaf Dierich
General Manager
Perfect for us.
Kenn H. (20.07.2015)The hotel's response
thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely
Olaf Dierich
General Manager
Good hotel,great vista
Susan (17.07.2015)Good stay but I regret AC& Wifi
Mohamed M. (04.07.2015)Not so special offer
Barclay (20.06.2015)The hotel's response
thank you for the nice review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Greetings from Hamburg
Olaf Dierich
General Manager
Nice placed
Vicente A. (27.05.2015)The hotel's response
thank you for the great review of our hotel! We are glad that you enjoyed your stay.
Not all rooms have a small toilette and we noted that you are getting a larger on your next stay.
We hope to see you again very soon.
With best wishes
Olaf Dierich
Direktor
Quiet, comfortable oasis conveniently near city center.
Billc (25.05.2015)The hotel's response
thank you for the great review of our hotel and many thanks for the praise to our staff.
We are glad that you enjoyed your stay in Hamburg and hope to see you again very soon.
With best wishes
Olaf Dierich
General Manager
Honeymoon 2 night stay
Samsor K. S. (05.05.2015)Hotel feedback
Liz N. (19.02.2015)The hotel's response
thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
With best wishes
Olaf Dierich
General Manager
Good Hotel
Patrick (18.02.2015)Awesome service
Soren E. (10.02.2015)The hotel's response
thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
For your next stay we will give you a room who is a little bit more extraordinary :-).
With best wishes
Olaf Dierich
General Manager
„Willkommen in Ihrem Heimathafen in Hamburg!“
"Wir freuen uns über 94% Weiterempfehlung durch unsere Hotelgäste."