Hotel review
Did you enjoy your stay? Where can we improve?
You - our guests - are very important to us. We take your opinion, impressions and recommendations very seriously. We would like you to feel at home at our hotel. Therefore, we welcome any feedback, suggestions or recommendation from you.
Please let us know your opinion; whether online via various travel or booking sites, at the reception desk in the relexa hotel or by completing a small guest questionnaire, which you can find in our hotel room.
We would like to make good things even better for you and improve on what is not good enough yet.
With your impressions and feedback we can always improve ourselves and make your stay with us even more enjoyable. Be very open – criticism is just as important as your praise. Both help us to meet your needs and expectations better and maintain our high standards of service, and offer value and quality.
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We very much appreciate your feedback, suggestions and your effort. For that reason, we not just read all our reviews thoroughly, but also comment and evaluate them internally. Your praise as well as criticism is given to our relexa teams to ensure we have the opportunity to improve our service.
Please read our reviews or comment on your stay at the relexa hotels
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Categories
The scores are calculated from 81 ratings of the last 24 months.
What our guests have said
Good
Azad P. (30.07.2018)
Every ting was perfect except the side og room which could be bigger for a family of 4.
Very nice
David (18.07.2018)
Very nice hotel with nice staff. We arrived late and were taken good care of.
Little small garage but ok.
The hotel's response
Dear David, many thanks for your feedback.
We are pleased that you enjoyed your stay with us and are looking forward seeing you again.
Best regards, Franziska Noeckel / Review Manager
We are pleased that you enjoyed your stay with us and are looking forward seeing you again.
Best regards, Franziska Noeckel / Review Manager
Weekend stay
Andreas M. H. (16.07.2018)
Great location, amazing view, but we found 4 spiders in our room.
The hotel's response
Dear Mr H., many thanks for your feedback.
We are really sorry that you did not enjoyed your stay with us.
In our opinion the cleanliness of our rooms can not be appraised by four spiders.
Our hotel is located next to the alster lake. In direct proximity of water the increased occurance of insects and spiders is just naturally.
Of course we do our best to avoid them in the rooms but we can not do anything about some few, hiding behind the cupboard perhaps.
Best regards, Franziska Noeckel / Review Manager
We are really sorry that you did not enjoyed your stay with us.
In our opinion the cleanliness of our rooms can not be appraised by four spiders.
Our hotel is located next to the alster lake. In direct proximity of water the increased occurance of insects and spiders is just naturally.
Of course we do our best to avoid them in the rooms but we can not do anything about some few, hiding behind the cupboard perhaps.
Best regards, Franziska Noeckel / Review Manager
Nice and comfort
Anette D. (15.07.2018)
We had a pleasent stay at the hotel. A nice family room for us, our children enjoyd the stay at the hotel. It was in a quite and very nice neighboorhood. Highly recomend the hotel for other families with children.
The hotel's response
Dear Mrs D.,
many thanks for your feedback.
We are pleased that you and your family enjoyed the stay with us and are looking forward seeing you again.
Best regards, Franziska Noeckel / Review Manager
many thanks for your feedback.
We are pleased that you and your family enjoyed the stay with us and are looking forward seeing you again.
Best regards, Franziska Noeckel / Review Manager
Good location and very nice room
Lorena (09.07.2018)
Location in front of the lake with own parking, easy to walk to everywhere.
Our room was big, comfortable enough and with all services.
The hotel's response
Dear Lorena, many thanks for your feedback.
We are pleased that you enjoyed your stay with us and are looking forward seeing you again.
Best regards, Franziska Noeckel / Review Manager
We are pleased that you enjoyed your stay with us and are looking forward seeing you again.
Best regards, Franziska Noeckel / Review Manager
Great value - kind service
Lars J. (03.07.2018)
Helpfull kind staff, good clean rooms, value for money. Would go again. Did not sample the breakfast menu, but great restaurents in the neighborhood.
The hotel's response
Dear Mr J., many thanks for your feedback.
We are pleased that you enjoyed your stay with us and are looking forward seeing you again.
Best regards, Franziska Noeckel / Review Manager
We are pleased that you enjoyed your stay with us and are looking forward seeing you again.
Best regards, Franziska Noeckel / Review Manager
Genuine, charming, good atmosphere, thanks to the old beautifull building and very nice staff.
Caroline (27.06.2018)
Easy to find, nice view to the lake, there were binoculares ( kikkert) in the window. Nice restaurant in the basement, we saw world cup, ate and drank beers, really good atmosphere. Large clean rooms, large bathroom with a bathtub. Nice breakfast.
This will be our place in Hamburg.
The hotel's response
Dear Caroline,
many thanks for your outstanding feedback.
We are pleased that you enjoyed your stay and we are really happy to be your place in Hamburg.
Looking forward seeing you again.
Best regards, Franziska Noeckel / Review Manager
many thanks for your outstanding feedback.
We are pleased that you enjoyed your stay and we are really happy to be your place in Hamburg.
Looking forward seeing you again.
Best regards, Franziska Noeckel / Review Manager
Great value Hotel in Hamburg.
Shoukry S. (14.04.2018)
Wonderful cozy hotel, I have stayed there for last 5 years. Beautiful view on the lake, about 15 minute walk from train station and near local restaurants.
Could use an additional English Channel on the TV.
The hotel's response
Dear Shoukry, many thanks for your feedback.
We are pleased that you enjoyed your stay with us again and are looking forward seeing you again soon.
Best regards, Franziska Noeckel / Review Manager
We are pleased that you enjoyed your stay with us again and are looking forward seeing you again soon.
Best regards, Franziska Noeckel / Review Manager
Very nice hotel in a very nice neighborhood
Tore H. (21.03.2018)
This hotel offers great accommodation in a nice neighborhood. Good value for money.Highly recommended.
The hotel's response
Dear Tore,
many thanks for your outstanding feedback.
We are pleased that you enjoyed your stay with us and are looking forward seeing you again.
Best regards, Franziska Noeckel / Review Manager
many thanks for your outstanding feedback.
We are pleased that you enjoyed your stay with us and are looking forward seeing you again.
Best regards, Franziska Noeckel / Review Manager
Friendly hotel overlooking the Alster Lake
Peter (10.03.2018)
The Realaxa Bellevue offers a good value for money place to stay in a central location within easy walking distance of the Alster Lake and central attractions, with a good/fast bus connection to the main train station (2 stops) and central shopping area (3-4 stops to the Moenckebergstrasse).
The staff were very friendly and helpful. The buffet breakfast offered a good selection of food to set you up for the day. There is also a cosy restaurant offering a good choice of typical North German quisine.There were no tea/coffee making facilities in our room, however when we asked the reception desk for a kettle and cups these were provided immediately,
The hotel's response
Dear Peter,
many thanks for your feedback.
We are pleased that you enjoyed your stay with us and are looking forward seeing you again.
Best regards, Franziska Noeckel / Review Manager
many thanks for your feedback.
We are pleased that you enjoyed your stay with us and are looking forward seeing you again.
Best regards, Franziska Noeckel / Review Manager
Nice hotel location close to the center
Farooq J. (04.01.2018)
Spacious rooms with luxurious spacious toilet.
Nice hotel location close to the center
Nice Alster Lake view from the balcony
The hotel's response
Dear Farooq j.,
many thanks for your feedback.
We are pleased that you enjoyed your stay with us and are looking forward seeing you again.
Best regards, Franziska Noeckel / Review Manager
many thanks for your feedback.
We are pleased that you enjoyed your stay with us and are looking forward seeing you again.
Best regards, Franziska Noeckel / Review Manager
Week-end with Family at the lake
Pamela (06.12.2017)
The hôtel is nicely located at the lake and very close to the City Center and in St Georg district that is animated and where you find lors of shops and restaurants.
The hotel's response
Dear Pamela,
thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Kind regards,
relexa hotel Bellevue Hamburg
Franziska Noeckel
Review Manager
thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Kind regards,
relexa hotel Bellevue Hamburg
Franziska Noeckel
Review Manager
Good and positive
Roar A. (06.11.2017)
Better then expected as we booked online without any previous experiance
The hotel's response
Dear Roar A.,
many thanks for your feedback.
We are pleased that you enjoyed your stay with us and are looking forward seeing you again.
Best regards, Franziska Noeckel / Review Manager
many thanks for your feedback.
We are pleased that you enjoyed your stay with us and are looking forward seeing you again.
Best regards, Franziska Noeckel / Review Manager
Nice room at first
Jelle (13.10.2017)
Nice room
But no wifi
No mobile network bad receiption
the bed was too hard
The hotel's response
Dear Jelle,
many thanks for your feedback.
We are really sorry that our wifi was not working.
We assure you to check the wifi signal and solve the problem immediately.
Best regards, Franziska Noeckel / Review Manager
many thanks for your feedback.
We are really sorry that our wifi was not working.
We assure you to check the wifi signal and solve the problem immediately.
Best regards, Franziska Noeckel / Review Manager
Very convenient, location top
Martin (11.10.2017)
Location is top because center/railway on walk distance. Reception friendly and accurate. My stay was good, room fully OK, comfortable and clean. Would stay again.
The hotel's response
Dear Martin, many thanks for your feedback.
We are pleased that you enjoyed your stay with us and are looking forward seeing you again.
Best regards, Franziska Noeckel / Review Manager
We are pleased that you enjoyed your stay with us and are looking forward seeing you again.
Best regards, Franziska Noeckel / Review Manager
OK hotel, good location
Svend (19.09.2017)
Clean, good breakfast, comfortable beds
The hotel's response
Dear Svend,
many thanks for your feedback.
We are pleased that you enjoyed your stay with us and are looking forward seeing you again.
Best regards,
Franziska Noeckel / Review Manager
many thanks for your feedback.
We are pleased that you enjoyed your stay with us and are looking forward seeing you again.
Best regards,
Franziska Noeckel / Review Manager
Excellent!
Sophia (15.09.2017)
Great hotel! Comfortable charming room - and clean!!! Highly recommend the breakfast - excellent! Would stay there again & recommend to anyone visiting!
The hotel's response
Dear Sophia,
many thanks for your feedback.
We are pleased that you enjoyed your stay with us and are looking forward seeing you again.
Best regards,
Franziska Noeckel / Review Manager
many thanks for your feedback.
We are pleased that you enjoyed your stay with us and are looking forward seeing you again.
Best regards,
Franziska Noeckel / Review Manager
Wonderful hotel
John H. (29.08.2017)
Nicely located at the salater Lake, quiet neighborhood with many restaurants and nightlife. Beautifully renovated hotel with really nice rooms/bathrooms. An air conditioner would have been nice. Friendly and smiling staff. Highly recommended.
The hotel's response
Dear Mr H.,
many thanks for your feedback.
We are pleased that you enjoyed your stay with us and are looking forward seeing you again.
Best regards, Franziska Noeckel / Review Manager
many thanks for your feedback.
We are pleased that you enjoyed your stay with us and are looking forward seeing you again.
Best regards, Franziska Noeckel / Review Manager
Quiet, nice place, a little bit small
Federico S. V. (21.08.2017)
The hotel is good for a good price. The Room are quiet, too much light in the morning. It is small for a family of 4. Good neighbourhood.
We like our Stay in York hotel
The hotel's response
Dear Frederico,
many thanks for your feedback.
We are pleased that you enjoyed your stay with us and are looking forward seeing you again.
Best regards, Franziska Noeckel / Review Manager
many thanks for your feedback.
We are pleased that you enjoyed your stay with us and are looking forward seeing you again.
Best regards, Franziska Noeckel / Review Manager
I would visit again
Dylan P. (16.08.2017)
The hotel was in an ideal location, far enough away from the city centre to feel remote, but only two stops on the bus to the train station. It is on the lakeside and has amazing views if you are in the hotel and not the new part. We had two rooms a family room which was really great, two bed rooms with two beds and a pull out sofabed. It was clean enough and for the price it was reasonable. There was no view to speak of and being on the ground floor there was no privacy with people walking past the room in the carpark and the street on the other side, so unless you closed the curtains or blinds everyone looked in the bedrooms. The other room that we had didnt have any such issues. It looked out onto the lake, had really good sound proofing to keep the noise of the traffic out was had a nice bathroom and spacious bed room. The only real problems that we encountered were that despite putting do not disturb signs on the door handles we were disturbed 3 days out of 6.
We never eat in the restaurant nor had breakfast so I cant comment on these.
The hotel's response
Dear Mr P.,
many thanks for your feedback.
We are pleased that you and your family enjoyed your stay with us.
Please excuse the trouble with our housekeeping though using the 'do not disturb signs'.
This does not meet our standards and we will have internal discussions.
Looking forward seeing you again.
Best regards, Franziska Noeckel / Review Manager
many thanks for your feedback.
We are pleased that you and your family enjoyed your stay with us.
Please excuse the trouble with our housekeeping though using the 'do not disturb signs'.
This does not meet our standards and we will have internal discussions.
Looking forward seeing you again.
Best regards, Franziska Noeckel / Review Manager
Luxury at an affordable price
Jesper B. J. (10.08.2017)
Firstly I experienced a very pleasant and informative communication with the hotel staff, when I booked the stay. The actual stay was equally pleasant and lived up to my expectations in every way!
The hotel's response
Dear Mr J.,
many thanks for your outstanding feedback.
We are pleased that you enjoyed your stay with us so much and are looking forward seeing you again.
Best regards,
Franziska Noeckel
Review Manager
many thanks for your outstanding feedback.
We are pleased that you enjoyed your stay with us so much and are looking forward seeing you again.
Best regards,
Franziska Noeckel
Review Manager
Great stay, lovely room.
Barbara H. (04.08.2017)
I enjoyed my room very much. I had a single room looking over the lake. I almost requested one of the rooms in the other building because of the warning about noise from the street. It was really not so bad. One thing that could help make the room more comfortable would be a small fan. That way the windows could be closed and the room would feel cooler.
The view is lovely and I am glad that I chose this room. Thank you!
The hotel's response
Dear Barbara,
many thanks for your feedback.
We are pleased that you enjoyed your stay with us and are looking forward seeing you again.
Best regards,
Franziska Noeckel
Review Manager
many thanks for your feedback.
We are pleased that you enjoyed your stay with us and are looking forward seeing you again.
Best regards,
Franziska Noeckel
Review Manager
Very relaxing
Ole S. (30.07.2017)
Wonderful hotel right at the center of Hamburg with friendly staff and relaxing atmosphere.
The hotel's response
Dear Mr S.,
many thanks for your feedback.
We are pleased that you enjoyed your stay with us and are looking forward seeing you again.
Best regards,
Franziska Noeckel / Review Manager
many thanks for your feedback.
We are pleased that you enjoyed your stay with us and are looking forward seeing you again.
Best regards,
Franziska Noeckel / Review Manager
Spacious rooms and well located
Marie C. D. (21.07.2017)
Bellevue has a unique old-timey charm. This is not a modern, contemporary, minimalistic hotel, but it has a lot of charm. The rooms are simple, nothing really fancy, but they are clean and spacious. My only critique for the room is the lack of appropriate lighting in the room and in the bathroom.
The breakfast is good and varied. Staff very friendly and helpful I would stay there again.
The hotel's response
Dear Mrs D.,
many thanks for your feedback.
We are pleased that you enjoyed your stay with us.
You felt the light was not sufficient in your room and bathroom.
We are sorry for that and are going to improve the lack of lightning.
Looking forward seeing you again.
Best regards, Franziska Noeckel / Review Manager
many thanks for your feedback.
We are pleased that you enjoyed your stay with us.
You felt the light was not sufficient in your room and bathroom.
We are sorry for that and are going to improve the lack of lightning.
Looking forward seeing you again.
Best regards, Franziska Noeckel / Review Manager
Expensive sleepover
Michael (03.07.2017)
The room was clean, we were 4 people but they had only made the room for 2 ?. Also they did not tell us that parking was ekstra 12€
The hotel's response
Dear Michael,
many thanks for your feedback.
We are really sorry that your room was not prepared for four guests.
Certainly we set up the two extra beds immediately.
Please excuse the missing information concerning the parking fee. There are signs on the parking ground and in the garage though.
Looking forward seeing you again.
Best regards,
Franziska Noeckel
Review Manager
many thanks for your feedback.
We are really sorry that your room was not prepared for four guests.
Certainly we set up the two extra beds immediately.
Please excuse the missing information concerning the parking fee. There are signs on the parking ground and in the garage though.
Looking forward seeing you again.
Best regards,
Franziska Noeckel
Review Manager
Front desk clerks
Kwangsup O. (15.06.2017)
Your front desk clerks and the manager were excellent.
Restaurant waitress was excellent and the food was very well prepared.
The hotel's response
Dear Mr. O.,
many thanks for your feedback.
We are pleased that you enjoyed your stay with us and are looking forward seeing you again.
Best regards,
Franziska Noeckel
Review Manager
many thanks for your feedback.
We are pleased that you enjoyed your stay with us and are looking forward seeing you again.
Best regards,
Franziska Noeckel
Review Manager
Very good service by staffs
Aki (01.06.2017)
It was great stay for our holiday. Staffs were very kind to us.
My son loves a present, a doll, on his bed.
The hotel's response
Dear Aki,
many thanks for your feedback.
We are pleased that you and your family enjoyed your stay with us and are looking forward seeing you again.
Best regards, Franziska Noeckel / Review Manager
many thanks for your feedback.
We are pleased that you and your family enjoyed your stay with us and are looking forward seeing you again.
Best regards, Franziska Noeckel / Review Manager
A nice home away from home
Marie D. (22.05.2017)
Very pleasant interior. Very nice fabrics and decor. Beautiful surroundings. BIG bathroom for a family of four. Nicest staff, really. A place with personality, that also works.
The hotel's response
Dear Marie,
many thanks for your outstanding feedback.
We are really pleased that you and your family enjoyed your stay with us so much.
Looking forward seeing you again.
Best regards, Franziska Noeckel / Review Manager
many thanks for your outstanding feedback.
We are really pleased that you and your family enjoyed your stay with us so much.
Looking forward seeing you again.
Best regards, Franziska Noeckel / Review Manager
Satisfactory
Jarl S. (09.04.2017)
Good stay but got a less good room in back part of hotel this time. VERY small room, too small. Used to get a nice larger room with a sea view which is the reason for me to book your hotel. If you cannot guarantee that next time will I choose another hotel.
The hotel's response
Dear Mr S.,
many thanks for your feedback.
Your booking was quite short term so that there were no rooms with lakeview available anymore.
That is why you get a smaller standard room this time.
Your last stay in Dec 2016 was during low season.
Now you came to Hamburg during fair time which explains the different room rate.
We are looking forward seeing you again.
Best regards,
Franziska Noeckel / Review Manager
many thanks for your feedback.
Your booking was quite short term so that there were no rooms with lakeview available anymore.
That is why you get a smaller standard room this time.
Your last stay in Dec 2016 was during low season.
Now you came to Hamburg during fair time which explains the different room rate.
We are looking forward seeing you again.
Best regards,
Franziska Noeckel / Review Manager
Good rooms and service for a good price
Shoukry S. (09.04.2017)
We had Premium room for 2 adult & 1 child (11 years). Very good size room with beautiful river view. Very reasonable rate and grade location: near the park and lot of small restaurants.
The hotel's response
Dear Mr S.,
many thanks for your outstanding feedback.
We are pleased that you enjoyed your stay with us and are looking forward seeing you again.
Maybe next year in April as usual?
Best regards,
Franziska Noeckel / Review Manager
many thanks for your outstanding feedback.
We are pleased that you enjoyed your stay with us and are looking forward seeing you again.
Maybe next year in April as usual?
Best regards,
Franziska Noeckel / Review Manager
Frank (04.04.2017)
Fine room, and very fine breakfast
The hotel's response
Dear Frank,
many thanks for your feedback.
We are pleased that you enjoyed your stay with us and are looking forward seeing you again.
Best regards,
Franziska Noeckel / Review Manager
many thanks for your feedback.
We are pleased that you enjoyed your stay with us and are looking forward seeing you again.
Best regards,
Franziska Noeckel / Review Manager
Very happy stay.
Beth (03.04.2017)
This hotel is clean, quiet and the staff were all friendly & helpful. The hotel appears to run very efficiently with a professional staff team.
It is located opposite the lake in close proximity to the town centre and sights.
Overall a great little hotel
The hotel's response
Dear Beth,
many thanks for your feedback.
We are pleased that you enjoyed your stay with us and are looking forward seeing you again.
Best regards,
Franziska Noeckel / Review Manager
many thanks for your feedback.
We are pleased that you enjoyed your stay with us and are looking forward seeing you again.
Best regards,
Franziska Noeckel / Review Manager
Comfortable
Nesae S. (04.02.2017)
Dear Sir/Madam;
I was staying in Bellevue hotel quite long time recentley.
Everything was perfect , staff are very friendly.
Also I was staying in bevellue Hotel last summer 2015 and in December 2015 as well for 2/3 weeks.
My parents also enjoy and stay in this hotel very much.
I would like to ask for VIP card or membership or code , if its possible , concidering I will come to Hamburg in near furure more and more.
Best regards.
The hotel's response
Dear Nasae,
many thanks for your feedback.
We are pleased that you enjoyed your stay with us again.
Our general manager Mr Olaf Dierich is going to contact you directly as soon as possible.
Looking forward seeing you again.
Best regards,
Franziska Noeckel
Review Manager
many thanks for your feedback.
We are pleased that you enjoyed your stay with us again.
Our general manager Mr Olaf Dierich is going to contact you directly as soon as possible.
Looking forward seeing you again.
Best regards,
Franziska Noeckel
Review Manager
Gem on the Alster
Michael E. (27.12.2016)
Lots of hotels to choose from in that area and although this one is a little further away from the central station it is a great compromise to the either overpriced or under performing alternatives close by. You won't be disappointed with this one.
The hotel's response
Dear Michael,
many thanks for your feedback.
We are pleased that you enjoyed your stay with us and are looking forward seeing you again.
Best regards,
Franziska Noeckel / Review Manager
many thanks for your feedback.
We are pleased that you enjoyed your stay with us and are looking forward seeing you again.
Best regards,
Franziska Noeckel / Review Manager
Pleasent stay.
Henrik R. (07.12.2016)
Very nice hotel nice well maintained and clean rooms. Perfectly situated nemt kunsthalle and main station. Nice breakfast. Very frindly staff. Parking under hotel . All in all at great hotel.
The hotel's response
Dear Henrik,
many thanks for your outstanding feedback.
We are very pleased that you and your family enjoyed the stay with us.
Looking forward seeing you again.
Best regards and a happy christmas time for you and family,
Franziska Noeckel / Review Manager
many thanks for your outstanding feedback.
We are very pleased that you and your family enjoyed the stay with us.
Looking forward seeing you again.
Best regards and a happy christmas time for you and family,
Franziska Noeckel / Review Manager
good value for money!
Anne (06.12.2016)
very nice stay, excellent breakfast, clean and nice room, good value for money
The hotel's response
Dear Anne,
many thanks for your feedback.
We are pleased that you enjoyed your stay with us and are looking forward seeing you again.
Best regards, Franziska Noeckel / Review Manager
many thanks for your feedback.
We are pleased that you enjoyed your stay with us and are looking forward seeing you again.
Best regards, Franziska Noeckel / Review Manager
Okay
Brodersen (05.12.2016)
Friendly reception. Friendly staff. Great view of the lake. But small beds. Small shower. Small for two people. Paid just under 167 euro for two persons - which was okay but not cheap given the size of the level. Relatively short distance to the city center - 20 min walk. Quite a lot of traffic outside the hotel but windows kept noise at acceptable level.
The hotel's response
Dear Mr Brodersen,
many thanks for your feedback.
We are really sorry that you did not feel comfortable with your room.
The relexa hotel Bellevue also provides rooms with bigger beds and more spacious bathrooms.
Please book a premium room next time, instead of a comfort room. We also make a note in our system.
Looking forward seeing you again!
Best regards
Franziska Noeckel
Review Manager
many thanks for your feedback.
We are really sorry that you did not feel comfortable with your room.
The relexa hotel Bellevue also provides rooms with bigger beds and more spacious bathrooms.
Please book a premium room next time, instead of a comfort room. We also make a note in our system.
Looking forward seeing you again!
Best regards
Franziska Noeckel
Review Manager
Friendly staff and very clean hotel.
Dave K. (21.11.2016)
Special mention to Tim the bar man as he was very polite and friendly.
The hotel's response
Dear Mr K.,
many thanks for your feedback.
We are pleased that you enjoyed your stay with us.
Especially we appreciate your kind words to Tim.
We will let him know.
Looking forward seeing you again.
Best regards,
Franziska Noeckel
Review Manager
many thanks for your feedback.
We are pleased that you enjoyed your stay with us.
Especially we appreciate your kind words to Tim.
We will let him know.
Looking forward seeing you again.
Best regards,
Franziska Noeckel
Review Manager
Nice
Dennis M. (23.10.2016)
One day we diden't have hot water.
NO internet in our room exept on the bathroom
Room 44
The hotel's response
Dear Mr M.,
many thanks for your feedback.
We are pleased that you enjoyed your stay with us.
Please excuse the missing internet in your room!
We will check it immediately and solve the problem.
Also we will fix the problem with the hot water.
Hope to seeing you again at relexa hotel Bellevue.
Best regards,
Franziska Noeckel / Review Manager
many thanks for your feedback.
We are pleased that you enjoyed your stay with us.
Please excuse the missing internet in your room!
We will check it immediately and solve the problem.
Also we will fix the problem with the hot water.
Hope to seeing you again at relexa hotel Bellevue.
Best regards,
Franziska Noeckel / Review Manager
Nice stay - like to come back :-)
Gbjerre (19.10.2016)
Nice single room
- but difficult to control the temperature in the room.
The hotel's response
Dear Guest,
many thanks for your feedback.
We are pleased that you enjoyed your stay with us.
Please excuse the problem with the heating in your room.
Could you please describe the defect in detail and let us know your room number?
We would appreciate your mail to ol… and are looking forward seeing you again.
Best regards, Franziska Noeckel / Review Manager
many thanks for your feedback.
We are pleased that you enjoyed your stay with us.
Please excuse the problem with the heating in your room.
Could you please describe the defect in detail and let us know your room number?
We would appreciate your mail to ol… and are looking forward seeing you again.
Best regards, Franziska Noeckel / Review Manager
Nice hotel - close to City centre
Pia &. R. (15.10.2016)
Nice and large rooms. Friendly staff. Thank you very much for the birthdaycake for my daughter's birthday - it was a very nice surprise.
The hotel's response
Goddag Pia & R.,
many thanks for your feedback.
We are pleased that you enjoyed your stay with us.
It is nice to hear that you liked our little birthday surprise.
Hope to see you again at relexa hotel Bellevue soon.
Best regards, Franziska Noeckel / Review Manager
many thanks for your feedback.
We are pleased that you enjoyed your stay with us.
It is nice to hear that you liked our little birthday surprise.
Hope to see you again at relexa hotel Bellevue soon.
Best regards, Franziska Noeckel / Review Manager
ok
Ole J. A. (18.08.2016)
fine location, but where was the terrace?
The hotel's response
Dear Mr. A.,
thank you for taking the time to share your feedback.
The terrace is on the back side from the hotel, near the parking places. Or which terrace do you mean?
We hope to welcome you back to our hotel and then, we will show you the terrace!
Sincerely
Olaf Dierich
General Manager
thank you for taking the time to share your feedback.
The terrace is on the back side from the hotel, near the parking places. Or which terrace do you mean?
We hope to welcome you back to our hotel and then, we will show you the terrace!
Sincerely
Olaf Dierich
General Manager
Disappointed to put onto the fourth floor and then to be told the lift didnt work
Ade (10.08.2016)
Booking in was the only disappointment. After being told we were being given a quiet room we were handed the keys and only then told we were on the fourth floor and that the lift wasn't working.
My partner is a blue badge holder ie disabled as she has troubles climbing stairs. So we were not impressed
The hotel's response
Dear Ade,
thank you for taking the time to share your feedback.
While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short.
If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
Sincerely
Olaf Dierich
General Manager
thank you for taking the time to share your feedback.
While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short.
If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
Sincerely
Olaf Dierich
General Manager
Good hotel for a family stay
Jostein (04.08.2016)
God room for a family of to adults ant two children (9 and 5 years). We liked the "old style". A bit long walk to the city center, but we knew that when we ordered the stay.
The hotel's response
Dear Family Jostein,
thank you for the great review of our hotel!
We are glad that you enjoyed your stay and we are very happy that you like the traditional style of our Hotel.
We hope we to see you again very soon.
Sincerely
Olaf Dierich
General Manager
thank you for the great review of our hotel!
We are glad that you enjoyed your stay and we are very happy that you like the traditional style of our Hotel.
We hope we to see you again very soon.
Sincerely
Olaf Dierich
General Manager
Dejligt( lovely) Hotel
Thomas J. (31.07.2016)
NIce hotel. very good breakfast, to a reasonable price. The Relexa Hotel in Hamburg is just about a 10 minutes walk from the HBH. The hotel is placed near the very lovely street - "lange Reihe". The only thing which could be better, is the wifi at The Hotel. That's very bad.
The hotel's response
Dear Mr. J.,
thank you for the great review of our hotel!
Sometimes the wifi is a Problem, but we spoke with our provider and we hope it has become obsolete soon.
We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely
Olaf Dierich
General Manager
thank you for the great review of our hotel!
Sometimes the wifi is a Problem, but we spoke with our provider and we hope it has become obsolete soon.
We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely
Olaf Dierich
General Manager
Lovely Hotel in decent location
Rich (10.07.2016)
This hotel was well suited for our family of four with a large 2 room apartment style room.
The room was simple, very clean and beds/ bedding/ bath were all excellent. The staff was friendly and accomodating and the cost was very good.
The hotel's response
Dear Mr./Mrs. Rich,
thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
A special "thank you" for your praise to our Staff.
Sincerely
Olaf Dierich
General Manager
thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
A special "thank you" for your praise to our Staff.
Sincerely
Olaf Dierich
General Manager
Served a purpose
Jacob H. (22.06.2016)
In a hotel overlooking the Alster it would have been great with a room with a view of the lake. In stead we had the back street so the room served a purpose; a bed for the night. Nothing wrong with the hotel, but very little room to move.
Also; I find it ridiculous to charge 12 euro for parking in the hotel parking-lot. You need to be VERY lucky to find a parking space in the street, so naturally you use to hotel, where you're staying. The hotel is taking advantage of that with a parking lot that's there anyway.
Dr. Biologin
Anne H. B. S. (13.05.2016)
I forgot a pair of earrings in the hotel, and when I called after 1 hour nobody had the time to check the room.
Room 10 very close to reception. Not satisfying.
After 4 hours I got a call back and there were no earrings to be found...
First bad experience in a 30 year long relationship with the hotel. I have stayd there in average 3 times a year and I have always been very very satisfyed. I will still come back but I find that the head of reception is a bit moody and not customer friendly. Just a smile or a sign that she knows guests are at the desk even though she is busy doing other stuff would make one feel very wellcome.
The hotel's response
Dear Guest,
Thank you for the great review of our hotel!
I'm sorry for the problems with your earrings. We will check in again and if we found them, we will write you again.
We hope to see you again very soon.
Sincerely
Olaf Dierich
General Manager
Thank you for the great review of our hotel!
I'm sorry for the problems with your earrings. We will check in again and if we found them, we will write you again.
We hope to see you again very soon.
Sincerely
Olaf Dierich
General Manager
Very pleasent stay *****
Michael W. (21.02.2016)
Great place.... Very nice rooms.... and at a low cost price... PERFECT *****
Fine Hotel
Storgaard (05.02.2016)
It´s close to center and you can park your car at the hotel.
Charming
Sylvie (26.01.2016)
Great location on the waterfront, easy access to town and the hotel is charming with individually decorated rooms and old world features. Nice restaurant for breakfast. Close to restaurants and shops. Was disappointed that there was no tea and coffee in the room. Room service menu had no easy options for kids, nice food on offer but nothing easy like pizza or hamburgers for kids.
The hotel's response
Dear Sylvie,
thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
We will think about Pizza on the Room Servcie Menu :-).
With best wishes from Hamburg
Olaf Dierich
General Manager
thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
We will think about Pizza on the Room Servcie Menu :-).
With best wishes from Hamburg
Olaf Dierich
General Manager
Lovely room in a nice quiet hotel
Peter D. (05.01.2016)
Nice, clean, quiet hotel, perfectly situated close to "Lange Reihe". Perfect for at couple of days eating at cafes and walking around St Georg and central Hamburg.
The hotel's response
Dear Mr. D.,
thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
With best regards
Olaf Dierich
General Manager
thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
With best regards
Olaf Dierich
General Manager
Very Nice hotel :)
Julie K. (08.12.2015)
The hotel was very good, we enjoined our stay.
The hotel's response
Dear Mrs. K.,
thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely
Olaf Dierich
General Manager
thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely
Olaf Dierich
General Manager
Nice location
Lars B. (20.11.2015)
Nice and cozy hotel. Hotel is very well maintained and rooms clean and well equipped. Breakfast is outstanding.
Missing a more efficient reception.
Very nice hotel close to center
Michel W. (15.10.2015)
We stayed at the hotel for 2 days in October. The room was very spacious (2 adults and 1 child).
The hotel is located next to Aussenalster and in walking distance to the city center (town hall).
Friendly staff, spacious and clean room, affordable prices.
The hotel's response
Dear Mr. W.,
thank you for your great review of our hotel! We are glad that you enjoyed your stay in our Hotel.
Thank you also for the nice compliment to our employees.
With best regards
Olaf Dierich
General Manager
thank you for your great review of our hotel! We are glad that you enjoyed your stay in our Hotel.
Thank you also for the nice compliment to our employees.
With best regards
Olaf Dierich
General Manager
Very good standard for a fair price
Kirsten B. (30.09.2015)
Very good rooms, clean, renovated, large and individual decorated (we had 2), no street noise (if the windows are closed) and nice view over the Alster lake. Large and delicious breakfast buffet. Close to City attractions. Highly recommendable!
The hotel's response
Dear Mrs. B.,
thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely
Olaf Dierich
General Manager
thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely
Olaf Dierich
General Manager
Perfect stay at Relexa
M H. (18.08.2015)
Loved the hotel, situated right by lake and convenient for bus travel. Room was large, very clean and bed so comfy. Breakfast was excellent with great array of food. You could have cooked breakfast with sausages, bacon and omelette or various hams and cheese or opt for healthy fruit and yoghurt with great bread, croissants and jams.............
The only thing I missed was a TV channel in English that wasn't news........perhaps one film channel - that would be great.
The hotel's response
Dear Mrs. H.,
thank you for the great review of our hotel!
We have an TV-Channel in English but not in all rooms. This will be changed next time.
We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely
Olaf Dierich
General Manager
thank you for the great review of our hotel!
We have an TV-Channel in English but not in all rooms. This will be changed next time.
We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely
Olaf Dierich
General Manager
Close to a lot of things
Palle H. (07.08.2015)
Very nice hotel
The hotel's response
Dear Palle,
thank you for your review! We are glad that you enjoyed your stay and hope to see you again very soon.
With best wishes from Hamburg
Olaf Dierich
General Manager
thank you for your review! We are glad that you enjoyed your stay and hope to see you again very soon.
With best wishes from Hamburg
Olaf Dierich
General Manager
Good
Eva-lena (06.08.2015)
The hotel was fine. Good service and close to shopping.
My weekend in Hamburg
Aldo (04.08.2015)
The hotel is exactly what I expected. Beautiful listed building, tasteful interior decoration, very functional bathroom and shower, great location overlooking the lake if you are lucky with a lake view room, copious breakfast and good quality food, helpful personnel. Only one down side, and very disappointing: I have been offered a free WI-FI because I booked directly with the hotel. Unfortunately the WI-FI was not working and I had to suffer the charges with my home network.
Thanks a lot.
Kind regards.
Aldo
The hotel's response
Dear Aldo,
thank you for your review. I am glad that you enjoyed your stay.
Sorry about the problem with the Wi-fi. Sometimes it dosn´t work with foreign telephone numbers. But in a few days we change the system and it will work without an Login and we hope without problems.
Sincerely
Olaf Dierich
General Manager
thank you for your review. I am glad that you enjoyed your stay.
Sorry about the problem with the Wi-fi. Sometimes it dosn´t work with foreign telephone numbers. But in a few days we change the system and it will work without an Login and we hope without problems.
Sincerely
Olaf Dierich
General Manager
Nice, but not enough for the price
Barbara W. (27.07.2015)
We had a lovely room facing the Alster - and yes, the earplugs were necessary but worked just fine. We asked for a 3 bed room (comfort double w/ sofa per Expedia) and got a double with a cot. Disappointing, but the cot worked out. The grumpy letter from the manager regarding complaints regarding the lack of air conditioning was hysterical. Never have I been so glad I speak German. My husband will use a translated version when teaching graduate business school, under the heading of "how to irritate customers before they even try the product". (We had no need for A/C, btw). The shower w/ a half door is silly: install double doors with a good seal so that keeping water in the shower and off the floor is easy. The reception desk personnel were generally unmotivated and unhelpful. Still, earplugs in, the room was easy to sleep in and fresh, clean with a great view. But that's all.
We canceled
G (23.07.2015)
We had booked a family room and parking. When we arrived there was no suitable parkingspace available for our car. The garage was too narrow for a Tesla. Our room was in another building were the lift was out of order. The room was of course on the top floor, witch had been nice if the lift worked.
Unfotuneatley we had prepaied our stay, but anyway we desidert to go for another hotel. We did not like the atmosphere. Sorry...
The hotel's response
Dear Guest,
thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve.
We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short.
We're very sorry that you were not satisfied
Sincerely
Olaf Dierich
General Manager
thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve.
We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short.
We're very sorry that you were not satisfied
Sincerely
Olaf Dierich
General Manager
Good =).
Martin P. (22.07.2015)
Very nice and clean hotel that has a really good location in Hamburg.
Friendly and helpful staff.
Didn't try the restaurant or the bar during our 3-night-stay.
The hotel's response
Dear Mr. P.,
thank you for your great review of our hotel! We are glad that you enjoyed your stay. I thank you also for the nice compliment to our staff
Sincerely
Olaf Dierich
General Manager
thank you for your great review of our hotel! We are glad that you enjoyed your stay. I thank you also for the nice compliment to our staff
Sincerely
Olaf Dierich
General Manager
Bellevue Review
S D. (22.07.2015)
I was told that my booking had been cancelled when I first arrived. I found out later that this was because I had not checked my email - this is not so easy to do when travelling from hotel to hotel without carrying your own computer. Not all hotels have a computer for use by guests (as in the Bellevue).
Recommendation: Bellevue provide a computer and printer for use by guests.
I found that the ladies at the reception tended to complete their work on their computer before acknowledging and attending to guests - this leaves the impression that guests are seen as of secondary importance.
Recommendation: Remind staff that that attending to guests is more important than finishing off work on their computer.
Once you have the attention of the staff, they are very efficient and were able to re-assign a room to me quickly when it appeared as though my booking had been cancelled.
The hotel's response
Dear Mr. D.,
thank you for the great review of our hotel!
Next time we will have a PC with printer for our guest.
We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely
Olaf Dierich
General Manager
thank you for the great review of our hotel!
Next time we will have a PC with printer for our guest.
We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely
Olaf Dierich
General Manager
Good location and kind staff
Peter L. (20.07.2015)
Nice stay at at a good location at Lange Reihe.
The hotel's response
Dear Mr. L.,
thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
With best wishes
Olaf Dierich
General Manager
thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
With best wishes
Olaf Dierich
General Manager
Perfect for us.
Kenn H. (20.07.2015)
Clean room and nice beds.
The hotel's response
Dear Kenn,
thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely
Olaf Dierich
General Manager
thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely
Olaf Dierich
General Manager
Good hotel,great vista
Susan (17.07.2015)
Great hotel,nice area for cafes,restaurants,bars.Great views across lake from our room. Room large,clean comfortable,bathroom spacious and well equipped.Easy walking distance from train station
Good stay but I regret AC& Wifi
Mohamed M. (04.07.2015)
I liked the hotel in general (booking process, room space and beautiful lake view, breakfast ...). What I did not like:
- No air conditioning at the room and the weather was so hot. I could not sleep well at night specifically I couldn't open the window because of highway noise (the elevator at my room door was also noisy).
- No wifi except public wifi which is not so covenient and was vvery weak at my room.
Not so special offer
Barclay (20.06.2015)
Apart from the following my wife and I were very pleased with the hotel. We would definitely stay there again.
However, we had booked a package which included 1 night's dinner. The menu was so restricted, offering 1 starter, 1 dessert and 2 mains, one of which was vegetarian. Had we not liked chicken I'm not sure what our options were!!
The hotel's response
Dear Family Barclay,
thank you for the nice review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Greetings from Hamburg
Olaf Dierich
General Manager
thank you for the nice review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Greetings from Hamburg
Olaf Dierich
General Manager
Nice placed
Vicente A. (27.05.2015)
Hotel nice placed close to Alster lake. Good to see Hamburg, as is no so far from everywhere. Rooms in old building are old fashioned but they are comfortable. Perhaps the toilette is quite small.
The hotel's response
Dear Mr. A.,
thank you for the great review of our hotel! We are glad that you enjoyed your stay.
Not all rooms have a small toilette and we noted that you are getting a larger on your next stay.
We hope to see you again very soon.
With best wishes
Olaf Dierich
Direktor
thank you for the great review of our hotel! We are glad that you enjoyed your stay.
Not all rooms have a small toilette and we noted that you are getting a larger on your next stay.
We hope to see you again very soon.
With best wishes
Olaf Dierich
Direktor
Quiet, comfortable oasis conveniently near city center.
Billc (25.05.2015)
Ours was a large, quiet, comfortable room in the Hinterhof. Only one (small) complaint: no luggage stand(s); we had to leave our bags sitting on the floor. Construction Umleitung of inbound M6 bus route was somewhat inconvenient, but only a temporary issue; otherwise excellent transport connectivity for so quiet and gemütlich a location! Friendly, helpful, and capable staff.
The hotel's response
Dear Bill,
thank you for the great review of our hotel and many thanks for the praise to our staff.
We are glad that you enjoyed your stay in Hamburg and hope to see you again very soon.
With best wishes
Olaf Dierich
General Manager
thank you for the great review of our hotel and many thanks for the praise to our staff.
We are glad that you enjoyed your stay in Hamburg and hope to see you again very soon.
With best wishes
Olaf Dierich
General Manager
Honeymoon 2 night stay
Samsor K. S. (05.05.2015)
It was nice, but could be better on these following steps;
1) Too small bathroom - it is a honeymoon suit - and it was impossible to bath together with my partner.
2) Mini-bar cost Money - seriously !!! - put those damn 3 euro or anything how much it cost the mini bar in the prize of the room and make the minibar FREE so it will give a calmness, especially when your girl friend is price conscious! moreover it is a HONEYMOON suit, please reconsider the word, and understand it.
3) Parking SUCKS !!! no parking at any time !!! we just arrived from my wedding and my wife spent like 10 min waiting for me so I can find a damn parking, shameful!!!
4) No English !!! seriously again, at the reception some of the employees couldn't speak English!
5) Two beds - damn bad idea ! although I chose ONE big bed !
these were the most important things else I give YOU 4 stars out of 5 means the rest such as service and the food!
Hotel feedback
Liz N. (19.02.2015)
The room was spacious and clean, the food in the restaurant was very good. the staff were courteous and polite. If there had been tea and coffee making facilities in the room I would have given 5 stars
The hotel's response
Dear Mrs. N.,
thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
With best wishes
Olaf Dierich
General Manager
thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
With best wishes
Olaf Dierich
General Manager
Good Hotel
Patrick (18.02.2015)
Nice renovated hotel in a good location.
only bad thing was tiny shower otherwise a nice stay.
Awesome service
Soren E. (10.02.2015)
The hotels location is fine. Just at the border of the lake and 2 kms from the city center.
The room is nothing extraordinary but clean and okay
The staff is awesome. They noticed by themselves ( on the registration i guess), that it was my birthday and came up in the morning with a birthday-cake and -card to me....awesome
The hotel's response
Dear Mr. E.,
thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
For your next stay we will give you a room who is a little bit more extraordinary :-).
With best wishes
Olaf Dierich
General Manager
thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
For your next stay we will give you a room who is a little bit more extraordinary :-).
With best wishes
Olaf Dierich
General Manager
Interesting room
Lars M. N. (27.01.2015)
We had a relaxing weekend in Hamburg, and the stay at this hotel was very good. Had booked a premium room, and what we got was very interesting; actually two separeted rooms, with windows to both sides! Room 63 was on the ground floor, but very good curtains and awnings/blinds. There were parking in the yard, and the driving out could be heard. But no problem at all.
Great hotel in Hamburgs nicest area
Philip H. (28.12.2014)
We had a great stay at this hotel over Christmas. Fantastic area with great shops and lots of cafés, restaurants and places to go for a walk. Nice staff and cosy restaurant. Dinner and breakfast was great. Room was huge, clean and lovely.
Will for sure return to this hotel.
The hotel's response
Dear Mr. H.,
thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for a cosy meal in our Restaurant :-).
With best wishes
Olaf Dierich
General Manager
thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for a cosy meal in our Restaurant :-).
With best wishes
Olaf Dierich
General Manager
great stay, awesome location & wonderful breakfast
Aaron K. F. (27.12.2014)
We enjoyed our stay at Relexa Hotel Bellvue very much, the location is awesome, right on the lake, in the heart of the city. The room was nicely decorated- traditional decor. We stayed in the older original part of the hotel, and were very happy with it. I think in the back are also more modern contemporary rooms available, which some guests might prefer. The breakfast had a great selection of breads, cheeses, meats and fruits- overall an excellent first class experience, no complaints whatsoever.
The hotel's response
Dear Mr. F.,
thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again in Hamburg.
Sincerely
Olaf Dierich
General Manager
thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again in Hamburg.
Sincerely
Olaf Dierich
General Manager
Hotel room needs aircontition, and your boy education.
Bille (01.08.2014)
It was very hot. and we appreciate tha the girls, saw to that my husbond got some Water quicly. Thank you.
The Girls at your hotel, are super service minded. Thank you.
But the boys need more education. The boy in the reception should have told us he was new in the job. We did not know, and that made him seem, unproffesionel. The boy serving breakfirst on the second morning, asked us if we wanted tea. when we said yes, he told us to get it our selves. If he did not want to serve, he should not ask. The girl that served the day before did a greate job... Se served tea, and asked, if we needed anything else.
The food is super. thank you.
Nice hotel let down by poor breakfast service
Christine J. (01.08.2014)
We had a lovely very large room overlooking the lake. The bathroom was obviously in need of a makeover and although there was a handle in the bath we both found it a bit awkward getting in and out of the bath to have a shower as the bath was a very high step in/out. We couldn't understand why the shower was not fitted to the end
A large screen tv is advertised but this has NO English speaking channel whatsoever. For a big hotel to have all these satellite channels and not ONE english speaking one , especially as CNN is marked on the list of channels but we enquired at the desk about CNN and were told told the lust was wrong.
Breakfast on some days was just a fiasco and whilst the staff did their best to clear tables the guests, including ourselves, had to wait for tables and when we did get seated there was no bowls for cereals, no rolls, fruit juice, cold meat, yogurts and hot food. The staff would replenish things such as rolls but there was so many guests waiting for such things that they disappeared immediately and if you were not quick enough you had a further long wait. They knew the hotel was full so why not have adequate supplies readily available. It was worse than a works canteen!!
many thanks for your feedback.
We are pleased that you enjoyed your stay with us and are looking forward seeing you again.
Best regards, Franziska Noeckel / Review Manager