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FAQs



A

Allergy

All our rooms have special allergic bedding.

Airline Schedules

Please contact our reception desk by dialing 210.


B

Babysitting

On request we organize a babysitting for you. Telephone: 210 

Bar

Our bar „Unter Deck“ is closed at the moment.

Breakfast

Breakfast will be served in our Restaurant „Alster Charme“ 7.00 am to 10.00 am.  


C

Café

We are happy to serve you a fresh coffee, tea and other hot drinks in our restaurant or outside behind the hotel. 

Car Hire

Please inform us about your preferences and needs. We shall assist you at our Reception Desk. Telephone: 210

Check in / out

Your rooms will be available from 3.00 pm on the day of arrival. We ask you at vacate your room by 11.00 am. A later departure we ask to agree with the reception.

Church Services

There are many churches and confessions in Hamburg. Please contact our reception desk or dial telephone 210

Congresses / Conferences

Our Banquet Coordinator will be happy to make appropriate suggestions. Please call 240.

Credit Cards

We accept Visa, Master and American Express. You may also use your Electronic-Cash-Card with your PIN for payment.


D

Doctor

Please contact our reception desk or dialing telephone 210. There is always a doctor on call.


E

Emergencies

Please, always inform our reception desk by dialing 210.

POLICE: 0-110

FIRE BRIGADE: 0-112


F

Fire Alarm / Extinguishers

In case of any fire in the hotel please inform immediately the reception (Telephone 210). We will call the fire station. There is an escape plan in your room. All floors are equipped with audible fire alarms so you will be warned in case of fire.


H

Housekeeping

Our Housekeeper will happily assist you.
 Please dial telephone 210.


I

Ironing


We are happy to take on this task for you from 9.00 am. Please note the price list in your room and contact our reception on the telephone 210.


L

Laundry 


Please contact our reception desk on telephone 210. All items accepted by not later than 9:00 am between monday and friday will be returned the same day. Please refer to the price list provided in your room.

Lost Property 


If you lose or find something during your stay, please inform our receptionist. Telephone: 210

Luggage Service

We are happy to assist! Please contact our Reception Desk.Telephone 210

Liability


We point out that the liability of the hotel for destruction, loss or damage of the items brought in by our guests to one hundred times the accommodation price for one day, at the most to € 3,000.00 and for money, securities or valuables to € 750.00 by law is limited. In addition to the room safe, a safe is also available at the reception. Please note, however, that we do not hold cash amounts in excess of € 1,000.00 and that amounts of money will always be counted with a receptionist upon deposit and handover.


M

Minibar

All our rooms are equipped with a minibar. Please refer to the price list in this directory. We will re-fill your Minibar daily and calculate this according to your consumption. On your day of departure, however, we ask you to notify the reception about your last nights' consumption.


N

Note paper

In the back of your information folder.


P

Parking

Our hotel provides a car park and underground parking facilities, which will be charged with € 12,00 per night for a car and € 7,00 per night for a motorbike.

Post

We will bring your correspondence to the post office. Please leave them at the reception.


R

Restaurants

Please ask at the reception for the opening times. In the evening is no restaurant open at the moment. Our front office team can help you to find a nice restaurant in the of the hotel.

Room Service

In addition to breakfast, we also gladly serve you the dishes from our menu on your room. We charge € 2,50  for the room service.

Reception / Reception

Our reception is staffed around the clock. Telephone: 210


S

Safe

All our rooms are supplied with an in-room-safe.

Sightseeing Tours

There are a variety of companies on the market. Our reception desk will gladly assist you to find the right one for you.

Stamps

You may purchase stamps at the reception desk.


T

Taxi

The reception will help you with the taxi reservation.

Telefax

The reception desk will gladly send your telefaxes.

Our telefax number for receiving faxes is + 49 40 | 28 444 - 222

Telephon Calls

Please dial "0" for an outside line. Inside the hotel you only dial the relevant room number with the exception of room numbers 51 to 89. Here you have to dial an “1” at first and then the room number. For the rooms from 310 to 342 you only have to dial the room number.


W

W-Lan

All rooms provides a free W-LAN Connection. You can get an  information in english at the reception desk.

Wake up call

We like to wake you up. Please dial telephone 210 for our reception desk.